FAQ

About Aura Beauty Shop

Who is Aura Beauty Shop’s target audience?

Aura Beauty Shop caters to individuals who prioritize beauty and wellness, offering a wide range of products from skincare to aromatherapy. Our target audience includes beauty enthusiasts, wellness seekers, and anyone looking for premium quality products to enhance their daily routines.

What is the style of Aura Beauty Shop?

Aura Beauty Shop exudes a luxurious and sophisticated style, focusing on high-quality, premium products that redefine beauty and wellness. Our website and product offerings reflect a commitment to elegance and effectiveness.

What are the product characteristics of Aura Beauty Shop?

Our products are characterized by their premium quality, natural ingredients, and effectiveness. We offer a diverse range of items, including skincare, body care, aromatherapy, and beauty tools, all designed to enhance your beauty and wellness experience.

Product Questions

How do I choose the right product for my skin type?

We recommend reading the product descriptions carefully and checking the ingredients list. If you’re unsure, feel free to contact our customer support team at [email protected] for personalized recommendations.

Are your products cruelty-free?

Yes, all our products are cruelty-free and not tested on animals. We are committed to ethical beauty practices.

Shipping & Delivery

What are the shipping options available?

We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.

How long does it take to process my order?

Orders are processed within 1-2 business days. You will receive a confirmation email with a tracking number once your order has been shipped.

Do you ship internationally?

Yes, we ship globally to most regions, excluding certain areas in Asia and remote locations.

Returns & Exchanges

What is your return policy?

We offer a hassle-free return policy. You may return your items within 15 days of receiving your order, provided they are in their original condition and packaging. For more details, please visit our Returns & Exchanges page.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at [email protected] with your order details. We will guide you through the process.

Payment & Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

How do I update my account information?

You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.

What should I do if I have issues with my payment?

If you encounter any issues with your payment, please contact our customer support team at [email protected] for assistance.

Customer Support

How can I contact customer support?

You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.

What are your customer support hours?

Our customer support team is available Monday through Friday, 9 AM to 5 PM (EST). We strive to respond to all inquiries within 24 hours.